Simplify Technology with IT Support from Maven IT - MavenIT
Tired of IT headaches slowing your business down? Managing your own IT infrastructure can be overwhelming. Outsourcing fragments of your store technology can be exasperating. When things go wrong, it’s an endless game of phone tag. If you’re a franchise or a small to medium-sized business that can’t afford an in-house IT staff, Maven IT can help bridge the gap and ease these frustrations.
Our expert team of IT professionals provides assistance to keep your applications and network running optimally. Interested in enhancing productivity, reducing expenses, improving security, and ensuring business continuity? It’s time to start working with a reputable one-stop IT shop like Maven IT.
IT Support as a Service
Our customizable support solutions often identify and resolve IT issues before you notice a problem. Our proactive network monitoring abilities help your company save money by preventing costly IT issues like outages and downtime. Our managed security services safeguard your data and systems from cyber threats like ransomware, hackers, and data breaches. We ensure your operations run smoothly in the face of unforeseen circumstances.
What Sets Our Help Desk Apart: Five-Star Service, Guaranteed
In today’s fast-paced, technologically advanced world powered by the latest in artificial intelligence, sometimes it’s helpful to just speak with an actual human when you have a question or problem. If you have to carve time out of your busy day to call a support line, you should expect a knowledgeable human being to answer the phone. You shouldn’t have to call multiple times.
That’s why all Maven IT packages include complimentary phone support. Need help or have a question? You can contact our expert IT staff by phone for free. Wifi password reset? Cybersecurity question? Pick up the phone and contact us! Maven IT’s award-winning, U.S.-based Help Desk is available when our customers need us. We customize support hours and policies based on your company’s needs.
First-Call Resolution with Maven IT
When a customer calls our Help Desk, our team of experts is available and ready to assist. We measure our seasoned Help Desk technician’s performance on one metric: first-call resolution (FCR). FCR is a key performance indicator that measures the percentage of customer support issues, whether initiated through email, chat, or phone call, that a technician resolves well on the first attempt. The industry standard for a good FCR is 70-79 percent. Maven IT’s FCR rate indexes above 85 percent.
“If one of our technicians cannot solve an issue immediately, they collaborate with other team members to resolve the problem. Our offices are designed with an open floor plan concept to facilitate this type of collaboration,” explains Founder and President Aaron McCarthy. “It keeps our customers happy. They get their problem solved immediately without having to be on the phone for too long.”
